Terms and Conditions of Use
Welcome to our online store. We appreciate you taking a moment to carefully read these Terms and Conditions of Use, as they govern access to, navigation of, and use of this platform, as well as the terms and conditions for purchasing the products and services we offer.
Please be advised that AQUINAS INTERNATIONAL SCHOOL, S.L.U., with registered office at Calle Transversal Cuatro, No. 4, 28223, Pozuelo de Alarcón, (Madrid) and Tax ID Number B86356771, is the owner of this website. All sales, management, and billing operations are conducted from Spain, and the currency used in all transactions is the euro (€).
By accessing this website and making a purchase, you agree to be bound by these terms; therefore, if you do not agree with any of them, we recommend that you do not use this site.
The purpose of this page is to provide users with all necessary legal information in a clear, transparent, and accessible manner. Here you can find key information regarding the purchase of products or services, payment methods, shipping, returns, consumer rights, as well as the responsibilities of both the user and us as the provider.
If you have questions about any section or need specific assistance, please contact our team at store@aquinasmadrid.es; we’ll be happy to help.
Key features of the product or service
Our online store offers a wide variety of products and services designed to meet the academic, logistical, and extracurricular needs of the educational community. All of these are organized into different categories, making it easy for users to find what they need. Below is a general overview of the main product lines and services available.
First and foremost are school and academic supplies, which range from basic items such as notebooks, pens, folders, and backpacks to textbooks organized by grade level and subject, as well as scientific or graphing calculators recommended by the school itself.
As part of our academic services, we offer assistance with certificates related to international programs such as the International Baccalaureate (IB) and AP exams. We also handle the payment and processing of fees for the recognition of academic credentials across different educational systems, when required.
En el ámbito de la fotografía escolar, los usuarios podrán adquirir fotografías individuales, grupales o de eventos escolares, disponibles tanto en formato digital como impreso. También está disponible el anuario escolar (Yearbook), un producto personalizado que recoge los momentos más destacados del año académico, con contenido visual y narrativo creado específicamente para cada promoción.
The store also makes it easy to sign up for extracurricular activities and school-related services. These include after-school activities (such as workshops, sports, language classes, or academic tutoring), as well as field trips and school trips organized by the school, with detailed itineraries and insurance coverage. Additionally, students can sign up for the school lunch program on a per-day basis, subject to availability, and use a system to select or modify school bus routes.
Finally, there is our merchandise section, which features items customized with the school’s logo, such as T-shirts, sweatshirts, reusable water bottles, caps, keychains, and other accessories.
For specific details about each product or service (such as prices, terms, terms of use, prerequisites, or cancellation policies), we invite you to visit the following information sections on our website:
Complete catalog of products and services
All products and services are subject to availability and are subject to change without notice. The general terms and conditions for purchases, cancellations, and returns are available in the relevant sections of this website. We recommend that you carefully review the available information before making any purchase. If you have any questions, please contact our customer service team for personalized assistance.
Purchasing Process
Through our website, users can view clear and detailed information about all available products and services, as well as their prices, features, and terms of sale. Items can be selected using the online shopping system by adding products to the “Shopping Cart.” In this section, users will find all essential information: a description of the product or service, unit price, applicable taxes, and, if applicable, any shipping costs.
Purchases are made exclusively through the online platform. Once the order is complete, the user will receive a purchase confirmation email, which will include an order summary and, if applicable, a tracking number to check the order’s status.
Only users who are 18 years of age or older may make purchases. Additionally, the electronic invoice will be automatically sent to the email address provided by the customer at the time of purchase.
Prices
All prices listed in our online store include VAT, unless otherwise specified. In the final order summary, before proceeding to checkout, you will see a breakdown of the total price, applicable taxes, and shipping costs, if any.
Payment systems
Payment is processed securely via credit card through Banco Sabadell’s Redsys payment gateway, a platform that meets all security standards to ensure the protection of user data.
If you have any questions or need help with the payment process, you can visit www.redsys.es or call their customer service line at 900 109 002.
All transactions are processed from Spain and in euros (€).
Shipping Methods, Shipping Costs, and Delivery Times
Purchased products will be delivered within 7 to 10 business days in mainland Spain, and within 10 to 15 business days in Ceuta, Melilla, the Canary Islands, and the Balearic Islands, always counting from the date the order is confirmed.
We understand how important it is for you to receive your order as soon as possible, which is why we work hard to ensure timely and secure delivery.
Shipping costs will be calculated automatically during the checkout process and clearly displayed in the order summary before the user completes the transaction.
Returns, warranties, and cancellations. Right of withdrawal
Right of Withdrawal
In accordance with current regulations, the user is guaranteed the right to withdraw from the purchase contract without having to provide a reason, within 14 calendar days from the date the product was received or the service was contracted.
To exercise this right, the customer must send a return request to the following email address: store@aquinasmadrid.es.
Products must be returned in perfect condition, in their original, complete packaging, including all packaging components (labels, manuals, leaflets, etc.), and free of any damage, writing, or signs of use that would prevent their resale.
The customer is responsible for the return shipping costs and must ensure that the product arrives at our facility in good condition. Returns that do not meet these conditions will not be accepted.
Warranties
All products sold come with the manufacturer’s original warranty, in accordance with current legislation. This warranty covers any manufacturing defects during the period specified by the manufacturer.
To make a warranty claim, the customer must keep the original purchase receipt and contact our Customer Service department, specifying the product and the issue, and providing all necessary information.
EU Online Shopping Dispute Resolution Platform
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, we hereby inform our users that, as an online operator established in the European Union that enters into electronic contracts with consumers residing in the EU, we provide access to the official online dispute resolution (ODR) platform.
This platform was developed by the European Commission to provide an out-of-court mechanism for resolving disputes related to online purchases between businesses and consumers.
You can access the platform via the following official link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
This tool is especially useful if you want to file a formal complaint without having to go directly to court.
Help and Contact
For inquiries, issues, exercising your rights, claims, or complaints, you can contact us through any of the following channels:
- Email: store@aquinasmadrid.es
- Customer service phone number: +34 917 993 441
- Mailing address: Calle Transversal Cuatro, No. 4, 28223, Pozuelo de Alarcón, (Madrid), Spain
In the event of a dispute of any kind, both parties agree to attempt to resolve the matter amicably. If no agreement can be reached, the courts with jurisdiction over consumer matters—that is, those in the buyer’s place of residence—shall have jurisdiction to hear the case, in accordance with the provisions of Royal Legislative Decree 1/2007 of November 16, which approves the Consolidated Text of the General Law for the Protection of Consumers and Users and other complementary laws (TRLGDCU).
